At PixelQuest Arcade, we strive to ensure that every game experience is enjoyable. However, in the event of a technical issue with a machine, we offer a full refund or replacement of game tokens for the time lost. Refunds are not available for change of mind or user error. For any disputes or issues, please contact our customer support team for assistance. We are committed to resolving any issues promptly to ensure your next game experience is perfect.